How can we help?
Getting started
What do I need before I start?
MetaTrader 5 with any broker that allows EAs, running on your PC or a Windows VPS, and a SignalHubFX account. For your own Telegram channels you also need Pro and a Windows machine for the connector.
Free or Pro: which one do I need?
Free gives you 1 MT5 account and 2 admin channels marked Free, with every safety check, rule, report and alert. Pro ($20 a month or $200 a year) adds 4 MT5 accounts, every admin channel and your own Telegram channels through 2 connectors.
Running SignalHubFX on a demo account first
Make a key for a demo MT5 account and follow a channel. Watch a few signals in the timeline, check the lots and stop losses, then move to a real account with a small risk setting.
MT5 and the EA
Installing the EA and turning on Algo Trading
In MT5: File → Open Data Folder → MQL5 → Experts, copy the SignalHubFX EA there and restart MT5. Allow WebRequest for the SignalHubFX address in Tools → Options → Expert Advisors, drop the EA on any chart, paste your key, and turn on Algo Trading in the toolbar.
My EA shows offline
Check that MT5 is open and connected to your broker, Algo Trading is on, and the EA's face on the chart is smiling. If your computer sleeps, use a VPS. Signals that arrive while the EA is offline wait a short time and then expire, so nothing opens late.
Why was a signal skipped? (spread, price moved)
Open the signal in Signals: the timeline shows the reason, such as spread above your limit, price too far from the entry, daily loss limit reached, or a stop loss on the wrong side. Your bot can tell you too.
Connector and Telegram
Installing the connector on Windows
Download it from Connectors on the website. If Windows says it protected your PC, click More info, then Run anyway. The connector shows a pairing code: enter it under Connectors → Pair connector, then scan the QR code with Telegram.
Telegram says logged out
Someone ended the session in Telegram (Settings → Devices) or Telegram ended it. Open the connector on your VPS and scan the new QR code. Your channels and settings stay as they were.
Which channels can the connector read?
Only the channels and groups you tick in Choose channels, up to 10 per connector. It never reads your contacts or private chats.
Plans and payment
Paying in USDT
Pick monthly or yearly in Billing and the network (TRC-20 has the lowest fee). Send the exact amount shown on the payment page; Pro starts as soon as the network confirms, usually in minutes.
I paid but Pro didn't start
Open the payment under Billing → Payments to see where it is. Networks can take a few minutes. If you sent a little less, pay the rest within 24 hours; if it arrived after the invoice expired, we match it by hand within a day.
Coupons and yearly price
Yearly is $200, two months free. Type a coupon at checkout; it shows what it takes off before you pay, and it's counted only when the payment confirms.
Already using SignalHubFX?
Sign in and ask from the Support page in your dashboard. We see the signal, payment or connection you ask about, so you don't have to explain twice.
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