Support

Ask us about a signal, a payment or a connection, from inside your panel.

Before you ask

• Most "why wasn't it traded" questions are answered in Signal statuses and reasons.
• Connection problems: Troubleshooting.

Asking

Open Support at the bottom of the sidebar. The page first shows SignalHubFX's status and your own setup (connectors, EAs, bot), and the most common problems with a link to fix each.

To ask, pick the topic and, for a signal or a payment, which one. Write what happened (the first line becomes the title) and add a screenshot if it helps (PNG, JPEG or WebP, up to 2 MB). We then see its timeline and history, so you don't have to explain twice. From a signal's timeline, Ask support attaches it for you.

We reply in the panel: the question shows New reply, and your bot tells you, or your email if you have no bot. Reply on the question's page; Mark as solved closes it, and writing again opens it again.

Not a user yet? Use the form on the public support page.