Troubleshooting

The problems people run into most, and how to fix them.

My EA shows offline

Most often MT5 is closed, Algo Trading is off, or the computer is asleep. Go through My EA shows offline in order.

A signal wasn't traded

Open it in Signals: each account shows the reason, and Signal statuses and reasons says what to do. The usual ones:

• no account picked: the channel isn't sent to any account. Channels → the channel → Send signals to.
• spread too high or price moved past entry: your limits worked as set. Loosen them in Trade Rules if you want.
• EA offline: the signal ran out of time while MT5 was closed.

Telegram logged out

The connector's window shows a new QR code: scan it again (Telegram → Settings → Devices → Link Desktop Device). It happens when the session is ended from your phone, or Telegram ends it. Your channels and settings stay.

The connector is offline

Check that the Windows machine is on and connected. The connector is a Windows service and starts by itself; open it from the tray to see its state. Still offline after a restart? Reinstall it; pairing and Telegram stay.

The lot is different from what I expected

• With Risk per signal, the lot depends on the stop loss distance: a far stop loss means a small lot.
• The lot is split across the take profits, and rounded to your broker's lot step.
• A part below the broker's minimum is joined with the last take profit or skipped, as set in Trade Rules.

The timeline shows the lot each position opened with.

A trade closed earlier than the signal said

Check the timeline: a follow-up from the channel ("close now"), breakeven after TP1, or your broker's stop out can close it. The history in Trades shows how each position closed.

I paid but Pro didn't start

Open the payment in Billing → Payments:

• Confirming: the network is still confirming; usually a few minutes.
• Part paid: less arrived than the invoice. Send the rest within 24 hours.
• Being checked: it arrived after the invoice expired; we match it by hand within a day. Your plan isn't cut meanwhile.

My bot stopped sending alerts

Settings shows the bot as Not working: the token was revoked in BotFather or you blocked the bot. Connect it again, or open the bot and press Start, then Send a test.